Incredibly Easy Mind Map Software & App
Streamline Your Blog Maintenance
Writing a daily blog post is time-consuming! There was one tool I used that definitely made this challenge easier: a simple spreadsheet. Without this tool, I would find myself writing posts without a plan for how the posts related to each other; with the spreadsheet, I was able to create a cohesive theme, and make sure I included a call to action in each post. I explain how it worked in this video:
Meet Gmail’s New Inbox
Dealing with email is one of the top complaints I hear from my clients. Gmail just came out with a terrific update that I love! It automates what I was doing manually by creating filters (similar to rules in other email programs), and you know how I love automation! Even if you are not currently using Gmail, watch their short video for ideas on how to streamline your own email overload. If you like what you see, remember that it is easy to forward your email from Outlook or another email provider into Gmail. That’s what I do. I explain how in my Inbox Simplicity program.
Always Agree and Say Yes: Tina Fey’s Rules For Improv
I’ve discovered that an improv class was great training for talking with my mother. Who better than Tina Fey to explain why:
The first rule of improvisation is AGREE. Always agree and SAY YES. When you’re improvising, this means you are required to agree with whatever your partner has created. So if we’re improvising and I say, “Freeze, I have a gun,” and you say, “That’s not a gun. It’s your finger. You’re pointing your finger at me,” our improvised scene has ground to a halt. But if I say, “Freeze, I have a gun!” and you say, “The gun I gave you for Christmas! You bastard!” then we have started a scene because we have AGREED that my finger is in fact a Christmas gun.
– excerpt from ‘Bossy Pants’
My mother, an intelligent and sophisticated woman, has Lewy Body Disease. Among other things, that means her cognitive abilities fluctuate. Last week she was clear as a bell; Tuesday night, when we had dinner, not so much.
That does not mean a conversation is impossible, just that it helps to stay agile and respond thoughtfully when she asks what Bart will do in the afterlife (her word). Bart is my cat. According to my mother, he often stops by her nursing home for a visit.
Agility is an important skill to practice for other reasons, too. Ever have an unsatisfactory conversation with a customer service rep? Which company was more likely to keep your business: the one with the customer service rep who has the knee jerk reaction ‘That’s not a problem” or the one with the rep who says “Yes. That is a problem” and begins to explore alternative ways to handle the situation? Companies create raving fans when they ‘agree and say yes’ when a customer reports a problem. These companies see the complaint as a gift that allows them to create an even better product or service.
And my mother’s gift is that she still is teaching me lessons that help me live my life (and run my company) with more grace.
Are you a business owner who finds yourself thinking:
I’m only one person…I can’t do everything!
I want to make more money.
Business is growing, but I can’t afford more staff.
Step One: Download Your FREE Business Systems Assessment:
A Checklist Can Literally Save Your Life
Some things are just so simple you wonder why no one thought of it before. In the article below, a surgeon talks about the complicated process of keeping patients alive and shares his simple solution for how that process might be streamlined. It’s easy to find applications for your business.
Two immediate take-aways from this article:
1. When introductions between team members were made before a surgery, the average number of complications and deaths dipped by 35 percent.
Why? A person, having gotten a chance to voice their name, was much more likely to speak up later if they saw a problem.
Apply this immediately to any team – you may get some insight into problems and/or solutions from people who would otherwise remain silent.
2. Ninety-four percent of surgeons wanted the checklist used if they were to have surgery.
Where could a checklist help you? How about daily tasks for new hires, a packing list you keep in your suitcase, a vacation checklist to make sure you change your voicemail and so on. Please share how you use a checklist to improve your business in the comment section.
read the full article:
Atul Gawande’s ‘Checklist’ For Surgery Success : NPR